Digital Products, Services, Memberships and Refunds Policy

Effective date: 19.08.2026

Scope

     WorkTravel Academy’s current catalogue is digital. This policy applies to digital products, learning resources, programmes, memberships, services, and related digital access sold through `www.worktravel.agency`.

This policy replaces legacy references to physical travel goods, equipment, beauty products, handmade products, and generic affiliate categories.

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## Before purchase

The relevant offer or checkout flow states the specific product or service scope, access method, price, currency, billing frequency, applicable tax display, and the product- or plan-specific cancellation or refund condition.

Those specific conditions apply to that offer and should be read before purchase.

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## Refund and cancellation requests

Refund and cancellation eligibility may vary from **0 to 30 days** depending on the service, product, or plan, as clearly stated on the relevant offer. We do not apply a false universal refund period.

To request a review, contact [**uk@worktravel.agency**](mailto:uk@worktravel.agency) with your order reference, purchase email, product or plan name, the reason for the request, and any relevant technical evidence.

Where a product or plan has a specific return, cancellation, trial, access, download, or immediate-performance condition, that condition will be shown before commitment and will apply alongside mandatory consumer rights.

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## Technical access issues and duplicate payments

If you cannot access a paid digital item as described, contact [**uk@worktravel.agency**](mailto:uk@worktravel.agency) promptly with the account email, order reference, and a concise description or screenshot of the issue.

We will investigate access, correct a technical problem where possible, and consider an appropriate remedy under the applicable product terms and law.

If you believe you have been charged twice or charged in error, contact us promptly with the relevant order or payment references. We will investigate and correct a confirmed duplicate or erroneous charge through the appropriate payment route.

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## Memberships and recurring plans

For a recurring plan, cancellation, access-end, renewal, and plan-specific refund information is displayed on the relevant plan or checkout flow.

A cancellation generally prevents future renewal according to that plan’s stated timing. It does not automatically create a pro-rata refund unless that plan’s conditions or applicable law require one.

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## What this policy does not cover

This policy does not create a shipping or physical-goods return promise because the current catalogue is digital.

If physical products are introduced, a separate physical-goods delivery and return policy must be approved, published, and linked before those goods are offered for sale.

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## Support

For questions, cancellations, access assistance, or refund requests, contact [**uk@worktravel.agency**](mailto:uk@worktravel.agency).