Should We Launch a Free, Hands-On No-Code AI Customer Experience Course for Our Community?

Jun 17
6 min read

Are you ready to transform your digital marketing, consulting, or remote work career with the latest in no-code AI? At WorkTravel.Agency’s AI Systems Logbook, we’re always experimenting with tools and sharing what works.

I’ve just completed designing a brand-new, project-based course: AI-Powered Customer Experience Design (No-Code). This course is packed with real-world case studies, hands-on workshops, and practical tools to help you build AI-driven customer journeys—without needing to code!

Here’s what you’ll learn:

• How AI is revolutionizing customer experience with personalization, chatbots, and predictive analytics.

• Step-by-step, no-code projects using industry-leading platforms like Vertex AI and Dialogflow.

• How to ensure GDPR compliance and data privacy in every customer touchpoint.

• The strategies top brands use to boost engagement, retention, and sales with AI.

Why does this matter?

AI is now essential for digital marketers and consultants. Nearly 60% of customers expect personalized experiences, and companies using AI in CX are seeing higher satisfaction, loyalty, and revenue. Whether you want to upskill, land a higher-paying job, or consult for clients, these are the tools and skills in demand today.

Should I post this course for free on our project-based learning page?

I want your feedback!

Would you and your peers benefit from a hands-on, community-driven course like this?

Should we make it a public experiment, sharing our progress and results in the AI Systems Logbook?

Drop your thoughts in the comments below or vote in our poll!

Let’s decide together if this should be our next big project.

## Course Name: AI-Powered Customer Experience Design (No-Code)

This course is designed for digital marketers, AI operators, and aspiring AI architecture consultants who want to leverage no-code and low-code tools (with minimal coding) to create, automate, and optimize customer experiences—fully aligned with UK/EU compliance and market needs.

---

## **Module Overview and Structure**

### **Module 1: Introduction to AI in Customer Experience**

**Market Research:**

AI adoption in customer experience is accelerating across UK/EU digital marketing and e-commerce sectors, with 41% of EU retailers using AI chatbots and personalization tools to boost engagement and conversion rates[3][4].

**What You’ll Learn:**

- Core concepts of AI in CX

- No-code/low-code platforms landscape

- Key business cases for AI-powered CX

**Potential Earnings:**

Entry-level AI CX specialists: £35k–£45k/year in UK, €40k–€52k/year in EU

**Assessment:**

- Quiz: “Identify common AI use cases in digital CX”

- Survey: “Rate your familiarity with AI in marketing”

**Workshop:**

- Group discussion: Map out a typical customer journey and mark potential AI touchpoints

---

### **Module 2: GDPR-Compliant Data Collection & Consent**

**Market Research:**

GDPR compliance is mandatory for all digital customer data in the UK/EU, and fines for violations are rising. Companies seek professionals who can build compliant data flows into AI-powered CX solutions[5].

**What You’ll Learn:**

- GDPR basics for marketers and consultants

- Collecting and storing customer data with no-code tools

- Consent management and privacy-first design

**Potential Earnings:**

CX compliance specialists: £48k–£60k/year in UK, €55k–€70k/year in EU

**Assessment:**

- Quiz: “Which of these data practices violate GDPR?”

- Scenario: “Draft a consent form for an AI-powered chatbot”

**Workshop:**

- Hands-on: Configure a no-code form with GDPR-compliant consent checkboxes

---

### **Module 3: Personalization Engines with Vertex AI**

**Market Research:**

Personalized experiences drive a 20–30% increase in customer lifetime value for UK/EU brands. Demand for AI-powered personalization is high in digital marketing and e-commerce[2][4].

**What You’ll Learn:**

- Setting up data flows for personalization

- Using Vertex AI to recommend products/content

- Minimal SQL for advanced targeting

**Potential Earnings:**

Personalization leads: £55k–£75k/year in UK, €65k–€90k/year in EU

**Assessment:**

- Quiz: “How does AI improve customer segmentation?”

- Survey: “Which personalization features do you use today?”

**Workshop:**

- Build a product recommendation engine using Vertex AI’s no-code interface

---

### **Module 4: Building AI Chatbots and Omnichannel Flows**

**Market Research:**

41% of EU retailers and 60% of UK digital businesses use chatbots for 24/7 support and lead generation[3][4].

**What You’ll Learn:**

- Designing conversational flows with no-code tools (Dialogflow, Landbot)

- Integrating chatbots across web, WhatsApp, and email

- Ensuring HIPAA/GDPR compliance for sensitive data

**Potential Earnings:**

AI chatbot consultants: £60k–£80k/year in UK, €70k–€95k/year in EU

**Assessment:**

- Quiz: “What’s the best channel for AI-powered support?”

- Scenario: “Design a chatbot flow for a retail website”

**Workshop:**

- Build and deploy a simple omnichannel chatbot using a no-code platform

---

### **Module 5: Predictive Analytics for Customer Insights**

**Market Research:**

Predictive analytics is a top priority for UK/EU marketing teams aiming to reduce churn and increase sales. Demand for AI-savvy analysts is growing rapidly[2][4].

**What You’ll Learn:**

- Basics of predictive analytics in CX

- Using Vertex AI and Looker Studio for churn prediction and LTV modeling

- Visualizing insights for business decisions

**Potential Earnings:**

AI analytics managers: £70k–£90k/year in UK, €80k–€110k/year in EU

**Assessment:**

- Quiz: “Which metric best predicts customer churn?”

- Survey: “How do you use analytics in your current role?”

**Workshop:**

- Build a churn prediction dashboard with no-code tools

---

### **Module 6: Capstone – Launch a No-Code AI CX Solution**

**Market Research:**

Employers and clients value hands-on project experience. Capstone projects are often used to assess job readiness for AI CX roles[2][7].

**What You’ll Learn:**

- End-to-end project: From ideation to deployment

- Documentation, compliance checks, and presentation skills

- Peer and instructor feedback

**Potential Earnings:**

Portfolio projects can help you access roles at the top of the pay scale or secure consulting gigs (£350–£450/day freelance in UK/EU)[7].

**Assessment:**

- Project presentation and peer review

- Final multiple-choice exam covering all modules

**Workshop:**

- Complete and present your own AI-powered CX solution

---

## **Authorised, Recognised Course Providers & Certificates**

|-------------------------------------------|-----------------|--------------|--------------------------------------------|--------------------|

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## **Summary Table: Modules, Duration, Assessment, and Earning Potential**

|-------------------------------------------|-----------|------------------------|----------------------------|------------------------------|

---

## **Short Presentation: What You Learn in Each Lesson**

- **Module 1:** Understand the AI CX landscape, map customer journeys, and spot automation opportunities.

- **Module 2:** Build GDPR-compliant data flows and manage consent with no-code tools.

- **Module 3:** Use Vertex AI for personalized recommendations—boosting engagement and sales.

- **Module 4:** Design and launch omnichannel chatbots, integrating AI into real customer touchpoints.

- **Module 5:** Apply predictive analytics to anticipate customer needs and reduce churn.

- **Module 6:** Deliver a complete, deployable AI-powered CX project, ready for your portfolio or client pitch.

---

Would you like a detailed lesson plan (including sample quiz questions, workshop instructions, and project briefs) for each module?

Sources

[1] Professional Certificate in AI for Customer Experience - LSIB - UK https://www.lsib.co.uk/2022/course-details.aspx?id=244861&CourseTitle=Professional+Certificate+in+AI+for+Customer+Experience&Subject=&Award=

[2] No Code AI and Machine Learning Course - Fullstack Academy https://www.fullstackacademy.com/programs/no-code-ai-and-machine-learning-course

[3] Foundations in AI for CX - Certification Program - Execs In The Know https://execsintheknow.com/events/ai-for-cx-certification/

[4] How to Use AI for Customer Service - No-Code Start-Up https://nocodestartup.io/en/how-to-use-ai-for-customer-service-2/

[5] AI Assisted and No-code Web Design | Training Course - Transmedia https://www.transmedia.co.uk/course/ai-assisted-no-code-web-design

[6] Designing Agentic AI Products (No Code Required) - LinkedIn https://www.linkedin.com/learning/designing-agentic-ai-products-no-code-required

[7] Product Builder Training Low code / NoCode & IA - Alegria.group https://www.alegria.group/en/academy/product-builder-nocode-lowcode-ai

[8] MIT AI & Machine Learning (No Code AI) Certificate Program https://professionalonline2.mit.edu/no-code-artificial-intelligence-machine-learning-program

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Should We Launch a Free, Hands-On No-Code AI Customer Experience Course for Our Community?

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